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A leading resort in St. Ann

Front Desk Manager

Full-Time

St. Ann

Role Description

Lead the front desk operation for a large resort property, owning arrivals, departures and the guest experience at every point of contact with reception.

Role Responsibilities

Run the daily front desk operation across all shifts and hold service standards.Manage, roster and develop the front desk and guest services team.

  • Own the arrival and departure experience, including VIP and group movements.

  • Handle escalated guest concerns through to resolution.

  • Control room allocation, overbooking and upgrade decisions with Reservations.

  • Report on occupancy, upsell performance and guest satisfaction scores.

    • Role Responsibilities

    • Five years in front office within a hotel or resort, including two at supervisory or manager level.

    • Working knowledge of a property management system such as Opera.

    • Proven people leadership across a shift roster.

    • Strong spoken and written English. A second language is an advantage.

    • Able to work weekends, public holidays and peak season.

     

    To apply, send your resume to recruit.vasjamaica@gmail.com.

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