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A leading resort in St. Ann
Guest Services Manager
Full-Time
St. Ann
Role Description
Own the guest experience across the resort, leading service recovery, VIP handling and every escalation that reaches the guest services desk.
Role Responsibilities
Lead the guest services team across all shifts
Own service recovery and resolve guest escalations through to conclusion
Handle VIP arrivals, special requests and repeat guest recognition
Work with Front Office, Housekeeping, Food and Beverage and Security on guest issues
Track guest satisfaction scores and act on the feedback
Train and coach the team on service standards
Role Responsibilities
Three years or more in a guest services or front office leadership role
Experience in a large all inclusive or full service resort
Strong written and spoken English, a second language is an asset
Available for shifts, weekends and public holidays
Two references with working telephone numbers